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Making a return

While we’re sure you’ll love what you ordered, if you’d like to return an item for a refund or exchange, follow the relevant instructions below.  

RETURNS

  1. To return an item to www.apeandapple.com, you’ll need to fill in the returns form and return back to:

The Returns Address is:    
Ape And Apple
Walton Lodge
Hill Cliffe Road
Walton
Warrington
Cheshire
WA4 6NU

Returns Form

Note:

  • Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them. Where reasonable care hasn’t been taken with any items, we reserve the right to refund you in full, less any amounts due by way of compensation to either repair the goods or cover any loss.
  • Clothing: When trying on clothing, please ensure that you are not wearing any fragrance, make-up or deodorant that may leave a scent or mark.
  • For hygiene reasons, swimwear and underwear can only be returned if the protective seal is still intact.
  • This does not affect your statutory rights.

Items must be returned within 14 days of receiving.

You’ll need to pay the return postage (and any customs or duty charges if applicable) and for safety, we would recommend you use a recorded delivery service and keep the proof of postage. Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us.

As long as any goods you send back to us are in their original condition, we will refund your purchase within 30 working days of receiving your package.

EXCHANGES

1. If you’d like to exchange an item, you’ll need to fill in the returns form. Also, if any additional payment needs to be taken, you need to have a PayPal account to complete the transaction.  Once you have filled in the relevant field’s on your returns note, return the item with the note to:

The Returns Address is:    
Ape And Apple
Walton Lodge
Hill Cliffe Road
Walton
Warrington
Cheshire
WA4 6NU

Returns Form

Note:

  • You can only exchange items for a higher or lower value than your return item.
  • Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them. Where reasonable care hasn’t been taken with any items, we reserve the right to refund you in full, less any amounts due by way of compensation to either repair the goods or cover any loss.
  • Clothing: When trying on clothing, please ensure that you are not wearing any fragrance, make-up or deodorant that may leave a scent or mark.
  • Non-Returnable Products: For hygiene reasons are swimwear and underwear, cannot be returned for refund or exchange.
  • This does not affect your statutory rights.

You’ll need to pay the return postage (and any customs or duty charges if applicable) and for safety, we would recommend you use a recorded delivery service and keep the proof of postage. Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us.

3. As long as any items you send back to us are in their original condition, we’ll send you the goods you wanted to exchange for within 14 working days of receiving your package.

Statutory Rights

Under the distance selling regulations, you have 7 working days (from the day you receive your order) to cancel your purchase. In this case, we will provide a full refund of the goods (excluding any shipping charges). You must return the goods to Crafted Fashion at your own cost.

Problems with your order

It doesn’t happen often, but sometimes we make a mistake. If we’ve made one with your order or you have any issues with the goods themselves, the first thing to do is contact Ape And Apple Online Customer Service Team on sales@apeandapple.com or +44 ( 0) 845 680 6053  .

Once you’ve explained the fault or problem and given us your Order Number, we’ll then arrange a collection for your parcel. You’ll need to fill in the fault or problem on the Returns Form, which should be in the parcel your order arrived in.

If your lost your returns form, don’t worry, email sales@apeandapple.com and we’ll send you a new one. Once you have it, be sure to fill the form in carefully, clearly explaining the problem with the item(s) being returned.

If your order was incorrect or an item was faulty and you want a replacement, we’ll simply send you the correct item(s) or a new version of what you ordered. We’ll also refund your original delivery charge and any costs you incur returning the item(s). We obviously won’t charge you for the delivery of the correct item(s) either.

Important Note
All items must be returned to us in their original condition. With this in mind, please follow the instructions below – failure to do so may result in Ape And Apple being unable to accept a return.

Clothing: When trying on clothing, please ensure that you are not wearing any fragrance or deodorant that may leave a scent or mark.

Footwear: Footwear will only be accepted if returned to us unworn and in its original unmarked and undamaged box.