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Terms & Conditions

The following page states the terms and conditions which govern the use of the Ape And Apple online store. Using this site means you agree to these terms. Ape And Apple reserves the right to modify its terms from time to time.

Delivery

Ape And Apple aims to provide delivery of processed orders within 2-4 days in the United Kingdom and 7 working days for overseas deliveries. However, there may be circumstances beyond our control, which could cause delays; in this event we will contact you via email or telephone. We aim to process your orders within 2 to 5 working days.

Once dispatched all goods will be delivered before 5pm the next working day. If delivery is not completed at this time Interlink Express will leave a card for re-delivery to be arranged directly with the customer. If this second delivery cannot be completed the item will remain at the nearest depot for collection by the recipent for another 5 working days. If this time elapsed without contact from the recipient the parcel will be returned to Ape And Apple. The cost of this return is £15.95 and this charge will be passed on to the purchaser.

These terms and conditions do not affect your statutory rights as a consumer.

Returns Policy

At Ape And Apple we aim to process returns in 7 days, but please allow up to 14 days for exchange/refund.

If you are unhappy with your purchase for any reason, return it to us (unworn) within 14 days and we will give you a full refund or exchange. Please note underwear, swimwear and cosmetics are non-returnable.

Please return your item(s) clearly stating which item you are returning and the action you would like us to take. If you request a refund then the amount paid will go back onto your original payment card or directly returned to your PayPal/Google checkout account.
 If an exchange is requested please indicate which size you require or alternatively, if you are choosing a different item, please advise the product code and size required.
Please note if the exchange item is cheaper in price then we will automatically refund the difference, however if the item is more expensive then we will contact you for further payment.
We do charge postage for any exchange items being sent out to you at our standard delivery rate. This will be requested before the exchange item is dispatched.
Items returned after the 14 day period will be returned to you, and a postage charge requested.
Any Complete orders being returned for refund will have the Delivery charge retained, this includes orders made where the delivery was initially waived due to order value.

Ape And Apple does not operate a free collection service for returns; therefore take your parcel to the post office and request the local courier service, ensuring you opt for the extra compensation if the contents of your parcel exceed the value of £36 – this will ensure you are adequately covered in the unlikely event of your parcel going missing in transit. We will happily refund the cost of your postage if the item you are returning is faulty or was incorrectly sent. Ape And Apple cannot be held responsible for any returns parcel lost in the post, therefore please keep your receipt as proof of postage.

The Returns Address is:
Ape And Apple
Walton Lodge
Hill Cliffe Road
Walton
Warrington
WA4 6NU

Payment Options

Payment for goods purchased online must be made by credit or debit card. The price paid includes VAT and shipping and will not be debited until the goods are shipped. All payments are encrypted and made on a secure server through Protx. Payment details are not visible or retained on the Ape And Apple website.
Pricing
Prices are as stated on the website and can be subject to change at any time and without prior notice.

Privacy Policy

All information provided to Ape And Apple including email address, delivery address, credit card details will be treated as confidential. Ape And Apple is bound by the terms of the data protection act 1998 and will not disclose, share or sell personal details to third parties without verified written consent. Full details are available here.


The Ape And Apple website is operated by:

Win Group
Walton Lodge
Hill Cliffe Road
Walton
Warrington
Cheshire
WA4 6NU