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UK Delivery

We use a signed for service with the Royalmail for all UK consignments. If you have been advised of a tracking number and have not received goods within a 2-5 working day window, please contact sales@apeandapple.com. Please note that once a package has been signed for by someone, it's no longer our responsibility.

Delivery Costs & Times

As you’d expect, delivery prices and times depend on your location, how much you buy, and how quickly you’d like to receive your order. Generally, we will process your order within 2-3 working days. If you have chosen our next day service (Orders before 12noon only), your order will be delivered the following day. If it’s a Friday afternoon or a weekend, it won’t be processed until Monday.

Within the UK mainland, there are a number of delivery options open to you. However, if you reside in the Scottish Highlands, the prices are slightly different, as are the delivery services on offer. These are all outlined here.

NB – We cannot specify the exact time of your delivery, just the possible timeframe. Additionally, deliveries will not be made on Sundays, or on bank or public holidays.

Delivery Service Cost (including VAT) Estimated Delivery Time
Standard £4.00 1-2 days
Next Day (excludes Saturday) £6.00

Orders must be placed before 12 noon

Saturday £11.95

Orders on Friday must be placed before 12noon

How to track your order

If your order’s taking longer than expected or you want to find out when it will arrive, you can check its progress at Royal Mail Track & Trace. Simply enter your tracking number in the box on the left of the homepage. Your tracking number will be sent to you via email by Royal Mail.

Alternatively, if your order is severely overdue, please contact our Online Customer Service Team on +44 ( 0) 845 680 6053 9am and 5pm (GMT), Monday to Friday*. Or email them on sales@apeandapple.com. Please note that you’ll need to quote your order number. *Excluding Weekend and UK bank holidays.